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COVID-19 (coronavirus) Travel Information for French Polynesia - Commercial measures throughout the Air France network Puna'auia Hotel

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Commercial measures throughout the Air France network

Update on 26 March 2020, 10:00 PM Paris local time 


The coronavirus COVID-19 health crisis has steadily worsened over the past few days. Many countries have now adopted strict measures to slow the spread of the epidemic, including the restriction of travel to and from Europe. In France, the move to Stage 3 of emergency preparedness against the epidemic requires the closure of all non-essential services starting from Saturday 14 March 2020.Due to increasing travel restrictions, and faced with a sharp decline in demand, we will be reducing our flight capacity by up to 90% over the next few days. This capacity reduction is currently planned to last 2 months. We are continuously monitoring the situation to adjust our services in real time.In addition, following the announcement of the closure of Paris-Orly airport on the evening of March 31, 2020, we are adapting our flight schedule and, as from April 1, 2020, we will transfer all our scheduled flights to Paris-Charles de Gaulle airport. All connecting flights will be ensured as initially planned in your trip, and you will be informed of any change done on the flights of your reservation.To help you to adjust your travel plans in light of the ongoing health crisis, we have put in place exceptional measures throughout our network.

YOU ARE ABROAD AND WISH TO RETURN TO FRANCE

We are currently offering special fares for French and European citizens and residents who wish to return to France, as well as additional flights. .

If you have a ticket for a flight operated by Air France, we recommend that you plan your return trip to Europe as soon as possible, by modifying your booking online in the “My Bookings” section of our website or in the mobile application. You can also contact your travel agency.

If you wish, you can also purchase a new ticket at a special fare. You can then cancel your original flight and obtain a non-refundable travel voucher valid for one year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights.

If you do not have a ticket for a flight operated by Air France, you can purchase a ticket on our website or from an Air France sales agent, and benefit from our special fares.

Before planning a trip, please check current travel restriction. In particular, note that only citizens of the European Union, the Schengen area or the United Kingdom, and their families, are authorized to travel to France at this time.

ADDITIONAL FLIGHTS
We are working closely with the French Ministry of Foreign Affairs and embassies to identify the repatriation needs of French and European nationals and to set up transport solutions. It may be useful to report yourself to the embassy via the Ariane system. Find all the recommendations of the French Ministry of Foreign Affairs on the site France Diplomatie.

List of additional flights for the next few days to Paris Roissy Charles de Gaulle (subject to obtaining the required government approval):

– Flight AF4145 on 29 March 2020 at 11:30 from Bangkok
– Flight AF4193 on 29 March 2020 at 14:20 from Buenos Aires

YOU WANT TO POSTPONE YOUR TRIP

If you have purchased a ticket for a flight departing before 31 May 2020you have until 30 September 2020 to postpone your departure date without change fees, subject to the availability of the same rate. Your new trip must begin no later than 30 November 2020 included.

Save time by changing your booking online in the “My Bookings” section of our website or mobile application. You can also contact your sales agent.

*Except for group rates and allotments.

YOU WANT TO CANCEL YOUR TRIP

If you have purchased a ticket at a travel agency, for a flight departing before 31 May 2020 and you no longer wish to travel, please contact them for further information.

If you purchased a ticket directly from our website or at an Air France agency for a flight departing before 31 May 2020 and you no longer wish to travel, please complete the online form below to obtain a travel voucher. This non-refundable voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights. 

YOUR FLIGHT HAS BEEN CANCELED

If you have purchased a ticket at a travel agency and your flight has been cancelled, we invite you to contact them directly for further information.

If you purchased your ticket directly from our website or at an Air France agency, you can:

Or complete the online form below to obtain a travel voucher. This voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways flights. This voucher will be refundable after one year if it is not used.
 YOU WANT TO PLAN A TRIP

Book with confidence. For any booking made before 31 March 2020, you have until 30 September 2020 to postpone your departure date without change fees, subject to availability of the same fare. Your new trip must begin no later than 30 November 2020.

Before making any travel arrangements, please contact the relevant national authorities to check entry and stay requirements in your destination and transit countries. Travel restrictions are already in force for many nationalities or for travelers who have recently visited certain countries. These restrictions are subject to change without notice. We recommend that you arrange alternative accommodation and travel plans to limit the risk.

FLIGHT SCHEDULE ADJUSTMENTS

We are working with the French and international authorities to adapt our flight schedule in real time, in light of the evolving situation and new restrictions imposed on airlines.

In order to ensure the return of our customers and to maintain regional services, we continue to operate scheduled flights at reduced frequencies to the following destinations:

Metropolitan France: Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Toulouse
Overseas Departments: Cayenne, Fort-de-de-France, Pointe-à-Pitre, Saint-Denis de La Réunion
Europe: Amsterdam, Athens, Barcelona, Berlin, Dublin, Edinburgh, Frankfurt, Geneva, Lisbon, London, Madrid, Munich, Stockholm, Zurich
Africa: Cotonou, Dakar, Abidjan (other destinations under consideration)
North America: New York, Los Angeles, Montreal, Mexico City
South America: Rio de Janeiro, Sao Paulo
Asia: Tokyo

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